The terms that govern access to and use of the INTENTah platform, website, AI assistant, onboarding systems, and related services.
Effective Date: May 2026
These Terms of Service govern access to and use of the INTENTah platform, website, AI assistant interactions, onboarding systems, and related services.
By accessing or using INTENTah services, you agree to these Terms.
INTENTah provides real estate technology, onboarding systems, AI assistant interactions, communication systems, open-house engagement tools, and related operational services.
Users agree to provide accurate information and comply with all applicable laws and regulations when using the platform.
Platform access is offered at INTENTah’s discretion, and INTENTah may evaluate objective, business-based criteria when onboarding real estate professionals, including valid license standing, professional review ratings, and transaction volume or activity. INTENTah may decline or limit access based on such criteria. These criteria are applied for legitimate business purposes and not on the basis of any protected characteristic under applicable law.
Users agree not to:
Users acknowledge that communications may occur through phone calls, text messages, SMS communications, and email communications.
Users who register as real estate professionals represent and warrant that they hold a valid, active real estate license in good standing in their applicable jurisdiction, and that they will maintain that license for the duration of their use of the platform. Users are solely responsible for their own compliance with all real estate laws, brokerage requirements, advertising rules, and licensing obligations. INTENTah does not provide brokerage, legal, or licensing services and is not responsible for a user’s compliance with real estate regulations.
Platform access is provided on a subscription and territory-license basis. By activating an account, you agree to the applicable tier terms, including the ZIP allocation, lock period, scan pricing, platform fee, and credits associated with your selected tier as presented at signup.
ZIP territory is allocated on a density basis and is not a guarantee of sole or exclusive representation within any ZIP code unless separately agreed in writing. Referral-based ZIP additions and any associated limits apply as presented at signup. INTENTah reserves the right to manage, adjust, or reallocate territory availability consistent with platform operations.
By providing payment information, you authorize INTENTah and its payment processor to charge applicable fees, including platform fees, kit fees, scan fees, and any other amounts associated with your selected tier. You authorize INTENTah to place a temporary authorization hold on your payment method as part of account activation. If a required authorization hold or charge does not succeed, your account may not activate or may be suspended.
Fees are non-refundable except where required by law or expressly stated. The kit fee is non-refundable under all circumstances. You are responsible for keeping a valid payment method on file. Recurring fees, where applicable, continue until cancelled in accordance with these Terms.
Where a trial or introductory period is offered, you may cancel during that period in accordance with the terms presented at signup. Once any applicable trial or introductory period ends and your paid subscription begins, you agree to a binding minimum commitment of twelve (12) months. During this 12-month term, the subscription is non-cancelable, and amounts due for the full term remain payable.
After the initial 12-month term, the subscription may continue on the renewal basis presented at signup until cancelled in accordance with these Terms. Consistent with California’s Automatic Renewal Law, the trial terms, the date the paid term begins, the length of the commitment, the recurring charge, and the method of cancellation are disclosed to you at signup before you are charged, and you may obtain cancellation information by contacting info@intentah.com.
Cancellation following the term may result in loss of allocated ZIP territory and a reinstatement restriction period before that territory or equivalent access may be obtained again, as presented at signup. Amounts already charged are not refunded except where required by law. INTENTah reserves the right to suspend or terminate accounts for violation of these Terms, non-payment, misuse, or unlawful activity.
INTENTah may also terminate a real estate professional’s account if their professional review ratings fall below the minimum standard maintained by INTENTah, upon one (1) written notice. Where INTENTah terminates an account for this reason during a paid term, INTENTah will refund the unused, pro-rata portion of prepaid subscription fees for the remainder of that term. The kit fee is non-refundable under all circumstances, including termination for any reason, and is excluded from any refund. This quality standard protects the integrity of the platform and the experience of buyers and listing agents.
By providing your phone number and consenting at the applicable point of capture, you agree to receive calls, text messages, SMS communications, and emails from INTENTah regarding meetings, demonstrations, onboarding, promotions, platform updates, and related services. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You may opt out of text communications at any time by replying STOP, and reply HELP for help. You may withdraw consent by emailing info@intentah.com. SMS and call communications are also governed by applicable law, including the Telephone Consumer Protection Act (TCPA).
INTENTah connects interested buyers with a licensed real estate professional and lender who can serve them. When a buyer engages with the open-house experience, the information they provide — including name, contact details, and the property of interest — is delivered to a participating real estate professional and lender, who provide compensation to INTENTah for access to these introductions, and who may then personally follow up with the buyer.
We describe this plainly: under California law, this exchange may be considered a “sale” or “sharing” of personal information. Buyers consent to the introduction at the point of engagement, the consent is not a condition of any purchase, and buyers may opt out at any time by replying STOP, by emailing info@intentah.com, or through the “Do Not Sell or Share My Personal Information” choice. The real estate professional and lender are independently responsible for their own communications and marketing, as described below.
A real estate professional using the platform agrees to offer an eligible buyer a $1,000 home warranty where that buyer chooses to be represented by, and closes a transaction with, that professional. This warranty is offered and funded solely by the real estate professional as part of their own services to the buyer.
INTENTah does not provide, fund, or administer this warranty, and receives no portion of it. Eligibility, terms, and fulfillment of the warranty are the responsibility of the offering professional and any third-party warranty provider, and are subject to applicable law.
The platform and all related services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
Buyer profile data, enrichment information, contact details, and related insights provided through the platform are gathered from various sources and may or may not be accurate, complete, or current. INTENTah does not warrant the accuracy of any enriched data. Users are solely responsible for independently verifying any information before relying on it, and INTENTah is not liable for decisions made in reliance on enrichment data.
INTENTah does not guarantee specific business results, lead volume, conversion rates, territory exclusivity unless separately agreed, or uninterrupted platform availability.
The platform’s role is to capture and deliver buyer information. Outcomes and results depend on factors outside INTENTah’s control, including the real estate professional’s own marketing efforts, their engagement and presence at open houses, the buyer’s experience, and the professional’s ability to connect with and convert buyers. INTENTah is a reflection of the information collected, not of the results achieved, and is not responsible for transaction outcomes.
To the maximum extent permitted by law, INTENTah shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the platform or related services. To the maximum extent permitted by law, INTENTah’s total aggregate liability arising out of or relating to these Terms or the platform shall not exceed the amounts paid by you to INTENTah in the twelve months preceding the claim.
You agree to indemnify, defend, and hold harmless INTENTah and its officers, employees, and affiliates from and against any claims, damages, liabilities, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the platform, your violation of these Terms, your violation of any law, or your violation of any rights of a third party.
INTENTah is committed to strict compliance with the Real Estate Settlement Procedures Act (RESPA) and all applicable real estate laws and regulations. INTENTah does not give or accept any fee, kickback, or thing of value in exchange for the referral of settlement-service business involving a federally related mortgage loan. Platform fees are paid solely for access to and use of the technology and services described in these Terms, and are not payment for the referral of any settlement-service business. Any home warranty or benefit a real estate professional elects to offer a buyer is the professional’s own offer, funded by the professional, in which INTENTah takes no part and receives no portion. Users are responsible for their own compliance with RESPA and applicable real estate regulations.
Certain portions of the platform may rely on third-party vendors, cloud providers, analytics systems, communication providers, and integrations. The platform may also link to third-party websites that INTENTah does not control or maintain. INTENTah is not responsible for third-party operational interruptions or failures, or for the content, privacy practices, or policies of any third-party website. We encourage you to review the policies of any third-party website before providing information to it.
INTENTah provides information to participating real estate professionals, lenders, and other authorized recipients so they may follow up with individuals who have engaged with the platform. Once information is delivered to any such party, that party acts independently and on its own behalf.
INTENTah does not control, direct, supervise, endorse, or participate in the decisions or activities of any such party, including but not limited to their marketing, advertising, retargeting, remarketing, profiling, outreach, communications, data storage, data sharing, or use of any information — through any medium, platform, technology, service, or channel, whether now existing or developed in the future, and whether or not operated by a third party.
Each recipient is solely and independently responsible for its own activities and for compliance with all applicable laws, regulations, and platform or service requirements — including, without limitation, those governing communications, advertising, telemarketing, text and email messaging, privacy, data protection, and consent — and for obtaining and maintaining any consents, authorizations, or disclosures those activities may require.
INTENTah has made reasonable and good-faith efforts to disclose its own practices clearly and in advance. To the fullest extent permitted by law, INTENTah is not responsible or liable for any acts, omissions, communications, marketing, advertising, or other activities of any real estate professional, lender, or other third party, or for any consequences arising from them.
Please read this section carefully. It affects your legal rights. Any dispute, claim, or controversy arising out of or relating to these Terms or the platform shall be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court where eligible. You and INTENTah waive any right to a jury trial.
To the maximum extent permitted by law, all claims must be brought in the party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You and INTENTah agree to waive any right to participate in a class action or class-wide arbitration.
To the maximum extent permitted by law, any claim arising out of or relating to these Terms or the platform must be brought within one (1) year after the claim arose; otherwise, the claim is permanently barred.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles.
You may not assign or transfer these Terms or your account without INTENTah’s prior written consent. INTENTah may assign these Terms without restriction.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. These Terms, together with the Privacy Policy and any tier terms presented at signup, constitute the entire agreement between you and INTENTah regarding the platform and supersede any prior agreements.
INTENTah is not liable for any failure or delay in performance caused by events beyond its reasonable control, including labor disputes, civil disturbances, war, governmental action, fire, flood, pandemics, internet or communications failures, and acts of God.
No failure or delay by INTENTah in exercising any right under these Terms is a waiver of that right. No waiver is effective unless made in writing, and a waiver of one breach is not a waiver of any subsequent breach.
INTENTah may provide notices to you by email, by posting on the platform, or through the website. You may provide notices to INTENTah at info@intentah.com.
Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, RESPA compliance, and dispute resolution — survive any expiration or termination of these Terms.
INTENTah may update these Terms periodically. Continued use of the platform constitutes acceptance of updated Terms.